HOW CAN I PAY FOR MY ORDER?
All transactions are in pounds sterling (£). We accept: Visa, Visa Debit, Maestro, MasterCard, AmericanExpress, Google Pay, Apple Pay and PayPal. When paying by card, you will be charged at the time that your order is placed.
IF THE PRODUCT IS AVAILABLE TO PRE-ORDER, WHEN WILL I BE CHARGED FOR THE ITEM?
When placing an order for a product that is available to pre-order you will be charged at the time you place your order. The returns window for pre-ordered items will commence from when you receive the items.
HOW WILL MY ORDER BE PACKAGED?
All our orders are sent jiffy bagged to avoid damage.
WHEN WILL I RECEIVE MY ORDER?
We aim to deliver within 3 working days of receiving payments. Orders are sent via Hermes with Tracking Number emailed.
WHAT SHOULD I DO IF I NEED TO RETURN AN ITEM?
Firstly, please do not Direct message US using Facebook or Instagram as these messages can get lost.
See Returns information of where you should send Faulty Goods we are the stockist of an amazing collection of hair products but the distributor has asked us to inform you that you should contact them directly with any concerns of their products.